COVID-19: What the City of Colorado Springs is doing

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The City of Colorado Springs and Pikes Peak Regional Office of Emergency ManagementThe City and County are consolidating their Offices of Emergency Management in an effort to optimize staff resources, establish a single point of contact during major incidences and enhance communication both during and after an event. The new office, the Pikes Peak Regional Office of Emergency Management (PPR-OEM) will support operations during a disaster or emergency in El Paso County and Colorado Springs.Because disaster knows no jurisdictional boundaries, we can most efficiently prepare for an emergency and respond to one by coordinating our efforts on a regional basis. The establishment of the PPR-OEM will allow the county and the city to more effectively coordinate and assist first responders in an emergency as well as preparing the government and the community for a disaster. have been working with El Paso County Public Health over the past couple weeks around COVID-19. We have been monitoring the progression of the COVID-19 virus in our community as well as in other cities. We are working hand-in-hand with County government and El Paso County Health, which is the lead agency on this topic.

As the lead agency, El Paso County Health is working with the state (CDPHE) and the CDC in obtaining the most accurate and up-to-date information, and we are following their guidance.

Actions the City is taking

The City of Colorado Springs will continue to provide essential government services while also implementing select modified operations to comply with orders and public health recommendations related to COVID-19. Those temporary changes are detailed below. 

“Our City is committed to providing the best public service possible, and doing so in a safe and responsible manner,” said Mayor John Suthers. “While certain facilities must close in accordance with public health guidance, we are leveraging technology and other safe solutions to keep the City up and running, and to continue our progress as a community. We thank everyone for their patience with these changes, and hope that by working together and taking the advisement of the top health agencies very seriously, we can minimize the impact of this emergency.”

    State of Emergency Declared

    On Monday, March 16, Mayor John Suthers declared a State of Emergency for the City of Colorado Springs in response to the COVID-19 virus.

    "I declared a local State of Emergency because it gives the City its best ability to respond to the COVID-19 virus. The declaration does two things; first, it makes the City eligible for federal relief funding as it becomes available; second, it provides authority for Mayoral regulations that can be put in to place rapidly to address the situation as needed. This should not be cause for further alarm, but a signal that our city continues to monitor the situation and respond in a prudent, efficient and effective manner in constant coordination with our partners at El Paso County Health and El Paso County. " Mayor John Suthers

    Read the proclamation 

    Facilities and Operational Changes

    City Administration Building

    The City Administration Building reopened to the public on June 1, 2020. 

    Members of the public entering the above-listed city facilities will be required to undergo temperature and symptom checks as well as to wear a mask if they are medically able. Masks will be available for those who do not have one. Employees in this building are subject to the same entrance procedures.

    City Hall

    ​City Hall reopened to the public BY APPOINTMENT ONLY on June 1, 2020. 

    Members of the public entering the above-listed city facilities will be required to undergo temperature and symptom checks as well as to wear a mask if they are medically able. Masks will be available for those who do not have one. Employees in this building are subject to the same entrance procedures.

    Municipal Court

    Colorado Springs Municipal Court reopened to the public on June 1, 2020. 

    Members of the public entering the above-listed city facilities will be required to undergo temperature and symptom checks as well as to wear a mask if they are medically able. Masks will be available for those who do not have one. Employees in this building are subject to the same entrance procedures.

    Parking Enterprise

    Parking Enterprise has suspended enforcement of parking meters, time limited and non-metered parking areas along with booting until at least May 25. All parking meters in downtown Colorado Springs and Old Colorado City will be free and without time limits. Structured parking will also be free. Some parking enforcement will continue

    Airport

    At this time, the COS Airport is not under any travel restrictions. They are working closely with the airlines and federal agencies and will follow any travel restrictions that are put in place, and keep public informed of any changes.

    As the COVID-19 public health emergency remains fluid, COS will continue to work with local and state agencies to ensure that COS continues to follow all recommended practices and procedures from the CDC.  We have incorporated several measures within our facility to help prevent the spread of disease and increase education and awareness. This includes:

    • Additional hand sanitizing stations strategically placed throughout the Airport.
    • Increased cleaning frequencies of all flat surfaces like handrails, elevators and bathrooms.
    • Educational information provided by the CDC is available throughout our facility.

    While airport concessions are exempt from Governor’s Order Number 20-22, the health and well-being of our passengers and employees is our priority and recent changes have been put in place temporarily closing or reducing the hours of some Airport concessionaires.

    • Novo Coffee – opening at 8AM
    • Bristol Taproom – opening at 8AM
    • jetBox – temporarily closed
    • CNBC – temporarily closed
    • Liquid Provisions – temporarily closed
    • Springs Marketplace – 6AM - 5PM
    • Valet parking operations will be temporarily suspended for in-bound travelers.
    • Mortgage Solutions Financial™ Premier Lounge will be temporarily closed until further notice.
    • Premier Lounge members will be able to park in short-term parking at no cost and are instructed to use a manned booth when exiting to have their ticket validated.

    RelatedAirport offers 50 percent off parking for college students through April 15
    RelatedCOS February 2020 Traffic Report & COVID-19 Response Update

    Mountain Metro

    The Transit Administration Building reopened to the public on June 1, 2020. 

    Members of the public entering the above-listed city facilities will be required to undergo temperature and symptom checks as well as to wear a mask if they are medically able. Masks will be available for those who do not have one. Employees in this building are subject to the same entrance procedures.

    Mountain Metro continues to provide local fixed-route bus service and Metro Mobility ADA paratransit service for Colorado Springs and the Pikes Peak region. Due to a shortage of reporting bus drivers, fixed route bus service reductions are being implemented.

    Related: Mountain Metro Cancels Shuttle That Services Manitou Springs Incline 
    Related: Mountain Metro Bus Services Reductions

    Fire Department

    Colorado Springs Police and Fire are trained for disasters and emergencies. While taking appropriate precautions, they will continue to respond and assist our community in line with their training

    Those submitting plans directly to the Division of the Fire Marshal must submit them electronically. Note that all plans previously submitted via hardcopy will still be reviewed, and the Division of the Mire Marshal will work with these applicants to the best of our ability. 

    Related: Construction Services temporary electronic plan submittal and review process
    Related: Directions for submitting plans to the Fire Marshal electronically (Technical Services Group)
    Related: Fire Department implements new field triage procedures

    Statement from Chief Collas 3/24/20

    Chief Collas COVID 19 Message March 24, 2020

    Police Department

    Colorado Springs Police and Fire are trained for disasters and emergencies. While taking appropriate precautions, they will continue to respond and assist our community in line with their training.

    Read more about CSPD Operations During COVID-19

    Statement from Chief Niski 3/19/20

    (Read statement)

    Chief Niski - COVID-19

    Economic Development

    City Economic Development is working with partner agencies to provide up-to-date information from reliable sources to ensure that small businesses have the resources they need during these uncertain times. To learn more visit Helping Businesses Respond to COVID-19.

    Parks, Recreation and Cultural Services

    All educational and recreational programming, special events and facility rentals are suspended until further notice. Physical parks offices are closed to the public, but employees continue to conduct City business remotely. See below for information about specific parks and facilities.

    Parks, Trails, and Open Spaces

    Parks, Recreation and Cultural Services Administration Building and the Sports Office reopened to the public on June 1, 2020. 

    Members of the public entering the above-listed city facilities will be required to undergo temperature and symptom checks as well as to wear a mask if they are medically able. Masks will be available for those who do not have one. Employees in this building are subject to the same entrance procedures.

    The goal of the Parks, Recreation and Cultural Services Department is to reopen and operate amenities, programs and services to community members in full compliance with local, state and federal regulations, adhering to all public health guidelines to keep residents and staff healthy and safe.

    The public can expect the following guidelines as it relates to park use during Safer at Home, which is expected to last through May 26. Importantly, these guidelines are intended to be fluid, allowing staff discretion to make operational decisions as needed with safety as the priority.

    • Playgrounds and pavilions are closed. These areas are considered high risk for increasing transmission.
    • No organized group activities or recreation. All gatherings of individuals of any size for any reason other than critical business or government functions are banned per the Stay-at-Home order.
    • Do not use parks, trails and open spaces if you are exhibiting symptoms. If you or your children are experiencing symptoms, it’s important to stay home when sick.
    • Follow the CDC’s guidance on personal hygiene prior to and during use of parks or trails. Bring hand sanitizer with you to clean your hands if soap and water are not available.
    • Observe the minimum recommended physical social distancing of 6 feet from other individuals. If this is not possible, users should find an alternate location or depart that space. Practice it and know what it looks like.
    • While on trails, warn other users of your presence before you pass, and step aside to let others pass. Signal your presence with your voice, bell or horn.
    • Users may find public restrooms closed. Be prepared before you leave and time outings so that you are not dependent on public restrooms.
    • Bring water or drinks. Public drinking fountains may be disabled and should not be used, even if operable.
    • Bring a suitable trash bag. Leave no trace, take everything out to protect park workers.

    All educational and recreational programming, special events and facility rentals are suspended until further notice. Physical parks offices are closed to the public, but employees continue to conduct City business remotely and in the field. 

    Garden of the Gods and Rock Ledge Ranch

    • Garden of the Gods Park is open, but all programming offered in at the park is suspended until further notice.  The Garden of the Gods Visitor and Nature Center, operated by the Garden of the Gods Foundation, is also closed until further notice.
    • Rock Ledge Ranch historic site is open, however, all programming  is suspended until further notice.

    Golf Courses

    Starting May 1, 2020

    Policies and procedures have been adjusted at the city's two municipal golf courses – Patty Jewett and Valley Hi – to provide a safe and compliant outdoor recreation option for residents during the state’s safer-at-home order.

    Modifications include the exclusive use of online tee times and payments (no walk-on play permitted) and the removal of shared touchable surfaces, including bunker rakes, ball washers, water stations, and scorecards. The Clubhouses will remain closed for public use. Patty Jewett Bar and Grill is closed until further notice. Valley Hi Grill and Pub will remain open for take-out and delivery only.

    What’s New during the Safer-at-Home Order:

    • Golf cart rental is allowed with only one person per cart (unless the riders reside in the same household). 
    • The Pro Shop will be available for retail purchases.
    • The driving range will be open starting May 4, 2020.
    • All practice areas are available only to those with tee times that day.
    • The on-course beverage cart and snack bar will be available during golf operations.

    Pikes Peak - America's Mountain

    • Online ticket purchases are encouraged and those who purchase tickets online will receive a 20% discount using the code “May20.” As always, access is weather permitting and there are no refunds.
    • All picnic areas and gift shops, including the Summit House, are closed.  No services, including restrooms will be available on the summit during this time. The Crystal Reservoir gift shop will open May 8.
    • Restrooms are available at the Gateway, Crystal Reservoir and Glen Cove only.
    • Fishing in the North Slope Recreation Area opens May 1 on the South Catamount Reservoir only at this time. Staff will be monitoring the reservoir parking area, which has 60 spaces, and issuing temporary closures as parking becomes full.
    • The North Catamount Reservoir will open for fishing once the ice melts and it becomes safe to open.
    • Crystal Reservoir is open, however, water levels are very low due to a Colorado Springs Utilities project. The reservoir will be filled this year, but will not be restocked by the Colorado Department of Parks and Wildlife until the postponed project is completed in 2021.

    Purchase Tickets Online

    Pioneers Museum

    The Pioneers Museum is closed until further notice. It is instead offering a free Children’s History Hour through Facebook Live and digital exhibits are available at www.cspm.org.

    Sports and Recreation

    All spring youth and adult recreation programs and activities, including the Therapeutic Recreation Program (TRP), are cancelled. Sport facilities and rentals are also closed until further notice.

    Community Centers

    The Deerfield Hills, Hillside and Meadows Park community centers are closed until further notice.

    Sertich Ice Center

    Sertich Ice Center is currently closed to the public, but is still booking ice for summer and doing boat permits by appointment. 

    Starsmore Visitor and Nature Center

    Starsmore Visitor and Nature Center will be closed until further notice. All programming is suspended until further notice. North Cheyenne Cañon Park remains open.

    Special Events

    All scheduled and reserved events are postponed or cancelled until further notice. This includes special events permitted through the City’s Office of Special Events as well as events booked in the City Auditorium, the three City-operated community centers (Deerfield Hills, Hillside and Meadows Park), Sertich Ice Center and the two municipal golf courses (Patty Jewett and Valley Hi). The City is working with permit and reservation holders to communicate these impacts.

    Online Services

    As always, there are many ways to interact and do business with the City online. The City is committed to continuing to conduct business in the safest way possible during this emergency. A list of online services is below:

    General Actions

    • To help stop the spread of disease, we are placing sanitation stations at public city facilities that remain open.
    • Regular policy meetings with key staff and El Paso County Public Health representatives to keep up-to-date with developments around COVID-19
    • Communications staff is working daily with El Paso County Public Health and sharing their recommendations and communication about proper hygiene and preventing the spread of illnesses, including COVID-19
    • We are actively reviewing and updating our plans to continue City operations if the virus becomes more widespread in our community.  

    Employee Information

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