Police Service Concerns & Complaints

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  • To report a life-threatening emergency please Dial 911.
  • To report all other crimes or if you have questions, please call the non-emergency number, 719-444-7000. This number is staffed 24 hours a day, every day.
  • CSPD Phone Directory

File a Complaint

What is a Complaint?

The Colorado Springs Police Department’s Internal Affairs Unit processes allegations of misconduct involving Colorado Springs Police Department (CSPD) employees. Violations can range from unprofessional behavior to biased policing to excessive force.

Who Can File a Complaint?

Anyone can file a complaint. Although you can file a complaint anonymously, it is helpful if you provide a phone number or email address so an investigator can follow up to obtain additional information that may be crucial to the investigation. We also accept complaints from outside agencies or third parties reporting on behalf of others.

Complaints may be received in person, over the telephone, in writing, via electronic mail, and/or via the Internet, and may be made anonymously or by any other means without regard to the source or the time that has passed since the alleged incident occurred.

The department makes procedures for lodging complaints against the department and its employees readily available to the public through its website, as well as through informational brochures available at the Police Operations Center and patrol substations. The Internal Affairs Section is responsible for providing informational brochures for public display to the applicable divisions, in both English and Spanish. 

Employees will provide assistance to individuals who express the desire to make complaints against any department member. This may include, but is not limited to:

  • Calling a supervisor to the scene to document the complaint
  • Providing referrals to individuals and/or locations where such complaints can be made in person
  • Providing an informational brochure about complaints
  • Explaining alternative means for making complaints, such as by phone, mail, and via the department’s website
  • If a person calls or arrives in person to make a complaint, the employee will summon a supervisor to receive the complaint

Employees are prohibited from discouraging or otherwise impeding a person from making a complaint.

For the fastest assistance, we recommend that you contact the area of town where your encounter with the employee took place. To avoid wait times, an appointment can be made to file a complaint but it is not required.

Is Filing a Complaint Safe?

We intend for our process to be safe. You will not be asked about your immigration status. You will not need to speak with the employee you are filing a complaint against.

How do I File a Complaint?

1. Online by submitting a form.
2. By Email: CSPD.InternalAffairs@coloradosprings.gov
3. By Phone:  (719) 444-7417

If your call is directed to the voicemail system, please leave a message and an investigator will get back to you shortly. Please make sure to leave your contact information - preferably your e-mail address - in the message.

4. In Person: 705 South Nevada Avenue; Colorado Springs, CO 80903

The Internal Affairs Unit office is open Monday through Friday, 8:00 AM - 5:00 PM. If you come to the office to file a complaint, you can speak to an investigator.  You can also contact one of CSPD's area commands, which are listed towards the bottom of the page.

5. By Mail:  CSP Internal Affairs Unit; 705 South Nevada Avenue; Colorado Springs, CO 80903

How to File a Complaint With Colorado Attorney General’s Office and DOJ

United States Department of Justice; Office of Justice Programs:                www.ojp.gov

Colorado Attorney General’s Office:                                                             www.coag.gov

Report Minor Crimes and Accidents Online

Certain crimes and minor traffic accidents can be reported online. Visit our Online Services page for more information.

Contact one of CSPD's Area Commands

Helpful Links to Other Regional Agencies

Americans With Disabilities Statement

In accordance with the Americans with Disabilities Act of 1990 ("ADA"), the City of Colorado Springs will not discriminate against qualified individuals with disabilities.  Anyone requiring an auxiliary aid or service to participate in this program should make the request as soon as possible but no later than 48 hours before the scheduled event.  Citizens who are deaf and hard of hearing may dial 711.