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Notice Under the Americans with Disabilities Act/Section 504 of the Rehabilitation Act

In accordance with the requirements of the Americans with Disabilities Act of 1990 (“ADA”) and Section 504 of the Rehabilitation Act (“Section 504”), the City of Colorado Springs (“City”) will not discriminate against qualified individuals with disabilities on the basis of disability in the City’s services, programs, or activities.

Aviso de ADA/Sección 504 de la cuidad de Colorado Springs


The City does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA.

Effective Communication

The City will generally, upon request, provide appropriate auxiliary aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in the City’s programs, services, and activities, including qualified sign language interpreters, documents in alternative formats, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.

Modifications to Policies and Procedures

The City will make all reasonable modifications to policies and procedures to ensure that people with disabilities have an equal opportunity to enjoy all City programs, services, and activities. For example, individuals with service animals are welcomed in City offices, even where pets are generally prohibited.


The City will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.

Architectural Barriers

The City will take all required action to provide access to its buildings and facilities to individuals with disabilities.

Fundamental Alterations/Undue Burden

The ADA does not require the City to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.

Requesting an Accommodation

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a City program, service, or activity should contact the City’s Title II ADA/Section 504 Manager or the department providing the program, service or activity as soon as possible but no later than 48 hours before the scheduled event. For your convenience, the Request for Accommodation or Barrier Removal form is available on the City’s website,, the GoCOS app, or through the Title II ADA/Section 504 Manager as follows:

1. Via regular mail

Robert Hernandez 
Accessibility Manager
30 South Nevada Avenue, Suite 301
Colorado Springs, CO 80903

2. Via email

719-385-5175 (available Monday-Friday between the hours of 8:00 a.m. - 5:00 p.m. Mountain time excluding observed City holidays)

4. Via Relay Colorado (Deaf and Hard of Hearing Citizens)

Call 7-1-1.

Alternative forms of this Notice are available upon request. The City has a grievance procedure available to resolve complaints.